{"id":2067,"date":"2010-04-01T16:38:57","date_gmt":"2010-04-01T14:38:57","guid":{"rendered":"http:\/\/192.168.111.51\/?page_id=2067"},"modified":"2022-06-23T14:00:25","modified_gmt":"2022-06-23T13:00:25","slug":"customer-faq","status":"publish","type":"page","link":"https:\/\/www.clickworker.com\/customer-faq\/","title":{"rendered":"Customer FAQ"},"content":{"rendered":"<style>\r\n .faq_bar{\r\n \twidth: 100%;\r\n }\r\n<\/style>\r\n\r\n<h1>Customer FAQ &#8211; Frequently Asked Questions<\/h1>\r\n\r\nStill have questions? Before contacting us you might want to look through the questions and answers in this section.<br\/>\r\n<br\/>\r\nPlease click on the questions in order to read the answers.<br\/>\r\n\r\n<h2 id=\"beauftragungswege\">Placing orders<\/h2>\r\n<div id=\"link14\" class=\"faq_bar\">How can I place orders?<\/div>\r\n<div class=\"toggle-item-link14\">\r\nThere are two ways to place orders for our services:<br\/>\r\nBy using the <a href=\"\/\/marketplace.clickworker.com\/\" target=\"_blank\" rel=\"noopener\">Self-Service Marketplace<\/a> (only for <a href=\"\/\/www.clickworker.com\/solutions\/?show=text\">text creation<\/a>, <a href=\"https:\/\/www.clickworker.com\/surveys\/\">surveys<\/a> and <a href=\"\/\/www.clickworker.com\/sentiment-analysis\/\">sentiment analysis<\/a>)<br\/>\r\nor by placing an individual order and personal <a href=\"https:\/\/www.clickworker.com\/contact-for-customers\/managed-service-sales-team-contact\/\" title=\"Contact\">contact<\/a> (managed service) to our sales team <br\/>\r\n<\/div>\r\n\r\n<div id=\"link15\" class=\"faq_bar\">Which method of ordering is best for me?<\/div>\r\n<div class=\"toggle-item-link15\">\r\nIn the areas of standardized <a href=\"https:\/\/www.clickworker.com\/solutions\/?show=text\">text creation<\/a> (with and without keywords), <a href=\"\/\/www.clickworker.com\/surveys\/\">survey tasks<\/a> and <a href=\"\/\/www.clickworker.com\/sentiment-analysis\/\">sentiment analysis<\/a>, it is more advantageous and favorable for you to enter the order using the <a href=\"\/\/marketplace.clickworker.com\/\" title=\"Self Service texts\" target=\"_blank\" rel=\"noopener\">Self-Service Marketplace<\/a>.  \r\n<p>If you have large, individual projects from any service areas offered, please <a href=\"https:\/\/www.clickworker.com\/contact-for-customers\/managed-service-sales-team-contact\/\" title=\"Contact\">contact our sales team<\/a>. They will provide personal advice and discuss the project with you.    <\/p>\r\n<\/div>\r\n\r\n\r\n<h2 id=\"auftraege\">Questions regarding individual orders<\/h2>\r\n<h3 id=\"order\">Order Placement<\/h3>\r\n<div id=\"link16\" class=\"faq_bar\">What is the order procedure?<\/div>\r\n<div class=\"toggle-item-link16\">\r\n<ul>\r\n<li>We determine the project specifications together with you.<\/li>\r\n<li>We develop a concept tailored to the individual needs of your project.<\/li>\r\n<li>We divide the project into individual, self-contained microjobs and put them on our job platform.<\/li>\r\n<li>The jobs are shown to, and quickly processed by the respectively qualified workers from our large network of Clickworkers.<\/li>\r\n<li>The results are subject to a quality control. Texts are also automatically checked for plagiarisms (by copyscape) and the specified keyword density.<\/li>\r\n<li>You will be sent the faultless results for approval.<\/li>\r\n<\/ul>\r\n<p><a href=\"https:\/\/www.clickworker.com\/contact-for-customers\/managed-service-sales-team-contact\/\" title=\"Contact\">Contact our sales team<\/a> for personal consultation and project discussion.<\/p>\r\n<\/div>\r\n\r\n<div id=\"link17\" class=\"faq_bar\">What preliminary information is needed for an offer?<\/div>\r\n<div class=\"toggle-item-link17\">\r\nDepending on the service requested we will need the following specifications:<br\/>\r\n<br\/>\r\n<strong><a href=\"https:\/\/www.clickworker.com\/ai-datasets-for-machine-learning\/\" title=\"AI Datasets for Machine Learning\">AI Datasets for Machine Learning<\/a><\/strong><br\/>\r\nType of training data, number, regions\/countries, formats, quality requirements.<br\/>\r\n<br\/>\r\n<strong><a href=\"\/\/www.clickworker.com\/solutions\/?show=text\" title=\"Text Creation\">Text creation<\/a><\/strong><br\/>\r\nText length, text language, number of texts, quality requirements<br\/>\r\n<br\/>\r\n<strong><a href=\"https:\/\/www.clickworker.com\/seo-content-services\/\" title=\"SEO content services by clickworker\">SEO content services<\/a><\/strong><br\/>\r\nText length, text language, number of keywords per text, keyword density, number of texts, quality requirements<br\/>\r\n<br\/>\r\n\r\n<strong><a href=\"https:\/\/www.clickworker.com\/surveys\/\" title=\"Surveys\">Surveys<\/a><\/strong><br\/>\r\nTopic of the survey, length of the survey, target group, number of required returns<br\/>\r\n<br\/>\r\n<strong><a href=\"https:\/\/www.clickworker.com\/internet-web-research-service\/\" title=\"Internet Research\">Internet research<\/a><\/strong><br\/>\r\nType of information to be researched, amount of information\/ data sets to be researched or lists of topics or URLs to complete <br\/>\r\n<br\/>\r\n<strong><a href=\"https:\/\/www.clickworker.com\/categorization-tagging-service\/\" title=\"Categorization\">Categorization<\/a><\/strong><br\/>\r\nType of data to be categorized, information regarding the allocation criteria, categories requested, quality requirements <br\/>\r\n<br\/>\r\n<strong><a href=\"https:\/\/www.clickworker.com\/categorization-tagging-service\/\" title=\"Tagging\">Tagging<\/a><\/strong><br\/>\r\nType of files to be tagged, keywords, and number of keywords per file<br\/><br\/>\r\n\r\n<strong><a href=\"\/\/www.clickworker.com\/product-data-management\/\" title=\"Product Data Management\">Product Data Management<\/a><\/strong><br\/>\r\nLanguage of the data which have to be extracted\/digitized, type of data, form of data, number of the data which have to be extracted\/digitized<br\/><br\/>\r\n\r\n\r\n<\/div>\r\n\r\n<h3>Accepting the Result and Quality Control<\/h3>\r\n\r\n<div id=\"link18\" class=\"faq_bar\">How is quality ensured?<\/div>\r\n<div class=\"toggle-item-link18\">\r\nFor each task we select corresponding Clickworkers according to their individual skills. These skills have been verified through trainings and tests. Furthermore, their skills are continuously subjected to evaluation based on the work results. In addition, the high quality of the work results are secured by special quality management measures such as statistic process control, audits, peer reviews and evaluation. \r\n<\/div>\r\n\r\n\r\n\r\n<div id=\"link19\" class=\"faq_bar\">How do I receive the results?<\/div>\r\n<div class=\"toggle-item-link19\">\r\nThe results are delivered to you by email, or loaded directly into your system\/ application via API connection. <br\/>\r\nOptionally, you will get access to an AWS server where we will upload your results and where you can access the results.\r\n<\/div>\r\n\r\n<div id=\"link20\" class=\"faq_bar\">How great is the risk that the results do not meet my expectations?<\/div>\r\n<div class=\"toggle-item-link20\">\r\nWe discuss the outcome requirements as accurately as possible in advance. Furthermore, when we are dealing with large orders, we agree on a test order to ensure correct and faultless processing. \r\n<\/div>\r\n\r\n\r\n<h3 id=\"order\">Payment<\/h3>\r\n<div id=\"link21\" class=\"faq_bar\">What does an order cost?<\/div>\r\n<div class=\"toggle-item-link21\">\r\nThe costs are calculated according to the amount of time involved and the quality requirements. These vary from project to project. Therefore, per project, you will receive an individual offer on demand.\r\n<\/div>\r\n\r\n<div id=\"link22\" class=\"faq_bar\">How and when do I receive the invoices?<\/div>\r\n<div class=\"toggle-item-link22\">\r\nInvoices are issued at the end of the month for the results rendered until then, and will be sent to you by mail or email. \r\n<\/div>\r\n\r\n<br\/>\r\n\r\n<h2 id=\"self_service_mp\">Questions regarding the Self-Service Marketplace<\/h2>\r\n<p class=\"pb-3\">Information around the use of our Self-Service Marketplace, as well as the possibility to contact our marketplace customer support, is available at our<\/p>\r\n<a href=\"https:\/\/support-marketplace.clickworker.com\/support\/home\" target=\"_blank\" class=\"btn btn-primary\" role=\"button\" rel=\"noopener\">Customer Support Desk<\/a>\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n<!--\r\n\r\n<p class=\"h3\" id=\"order\">Order Placement<\/p>\r\n\r\n<div id=\"link1\" class=\"faq_bar\">How do I place an order?<\/div>\r\n<div class=\"toggle-item-link1\">Oder placing on our marketplace is quite simple. This <a href=\"\/\/www.clickworker.com\/clickworker-marketplace-short-guide\/\">short guide<\/a> shows you how it works.\r\n<\/div>\r\n\r\n<div id=\"link2\" class=\"faq_bar\">Survey orders:<br> How can I determine who is allowed to participate in my survey?\r\n<\/div>\r\n<div class=\"toggle-item-link2\">Within the order process you can restrict the participants according to:\r\n\r\n<ul><li>Age,<\/li>\r\n<li>Gender,<\/li>\r\n<li>Country,<\/li> \r\n<li>Native Language,<\/li>\r\n\t\t\t\t\t<li>Interests,<\/li>\r\n\t\t\t\t\t<li>Skills,<\/li>\r\n\t\t\t\t\t<li>Devices (Desktop, Android, iOS) or<\/li>\r\n\t\t<li><a href=\"\/\/www.clickworker.com\/2016\/10\/10\/building-crowd-teams\/\" title=\"survey participant teams\">predefined teams \/ panels<\/a>.<\/li><\/ul>\r\n\t\t\t\t\t\r\n\r\n\tIn our marketplace you can build any number of Clickworker teams \/ panels for yourself, which can then either be chosen or excluded as participants of your surveys. <br>\r\n\tYou will find a guide of how to create teams <a href=\"\/\/www.clickworker.com\/2016\/10\/10\/building-crowd-teams\/\" title=\"creation of teams\">here<\/a>.\r\n<\/div>\r\n\r\n<div id=\"link3\" class=\"faq_bar\">Which URL do I use to login as a client?<\/div>\r\n<div class=\"toggle-item-link3\">You must register once through our site \"<a href=\"https:\/\/marketplace.clickworker.com\/en\/customer_registration\/new\">registration<\/a>\". With your password you can then login directly to your account via our site \"<a href=\"https:\/\/marketplace.clickworker.com\/?locale=en\">login<\/a>\".\r\n<\/div>\r\n\r\n\r\n<div id=\"link4\" class=\"faq_bar\">How long does it typically take before I receive my completed order?<\/div>\r\n<div class=\"toggle-item-link4\">Processing time can vary greatly depending on the order. For the most part, short texts are usually written or translated within just a few days. Longer text may require more time, mostly depending on the amount of research the Clickworker has to do.<\/div>\r\n\r\n<div id=\"link5\" class=\"faq_bar\">How do you process my order?<\/div>\r\n<div class=\"toggle-item-link5\">After receiving your order, we create a job container that is visible to the Clickworkers who have qualified to work on orders of the type you placed (e.g. \u201cCreate a text in Spanish\u201d). Instructions for the tasks are visible ahead of time. Be sure to make your instructions clear and concise. This is something we check before adding your job to the queue.<\/div>\r\n\r\n<div id=\"link6\" class=\"faq_bar\">I am not a company. Can I place orders being an individual?<\/div>\r\n<div class=\"toggle-item-link6\">Yes. Simply enter your first and last name as your company name under the menu item \"Contact Details\".<\/div>\r\n\r\n<div id=\"link7\" class=\"faq_bar\">What is the best way to contact you if I have questions regarding my existing orders?<\/div>\r\n<div class=\"toggle-item-link7\">If you have any questions about existing orders, it is best to contact our marketplace customer support team via email at:<a href=\"mailto:helpdesk@clickworker.com\"> helpdesk@clickworker.com<\/a>\r\n<\/div>\r\n\r\n<p class=\"h3\" id=\"quality\">Accepting the Result and Quality Control<\/p>\r\n\r\n<div id=\"link8\" class=\"faq_bar\">How can I assure that the results (texts and translations) meet my requirements?<\/div>\r\n<div class=\"toggle-item-link8\">As soon as the order is completed you can see the results and check if your requirements have been met.<br\/> We recommend to select a high quality level during your order placement to ensure that your texts will be created or translated by top authors \/ translators only. It is also advisable to book \/ select an addition proofreading service. All texts are than finally checked by a second person.<\/div>\r\n\r\n<div id=\"link9\" class=\"faq_bar\">What do I do if I am not satisfied with the results (texts and translations)?<\/div>\r\n<div class=\"toggle-item-link9\">If you find that your requirements have not been satisfied you can reject the text with a detailed explanation. The author will then have the opportunity to go back and fix the text. The revised text is then quality checked by us. We decide if it is acceptable for redelivery or if a different author should be asked to write the text. In either case, you only pay for the text you accept.<\/div>\r\n\r\n<div id=\"link10\" class=\"faq_bar\">How can I be sure that the texts I receive do not violate someone\u2019s copyrights?<\/div>\r\n<div class=\"toggle-item-link10\">As our client you receive all usage rights for your content. We also utilize copyscape.com for all text deliverables to check for plagiarism.<\/div>\r\n\t\r\n<div id=\"link11\" class=\"faq_bar\">How do I receive the results (texts and translations) of my order?<\/div>\r\n<div class=\"toggle-item-link11\">You can find the results of your order within your customer account. At the list of your orders, you will find  an \"export\" button for each order completed. Now you can export your order, using a variety of formats (xml, csv, txt).<\/div>\r\n\r\n\r\n\r\n<p class=\"h3\" id=\"payment\">Payment<\/p>\r\n\r\n<div id=\"link12\" class=\"faq_bar\">What is the cost of my order?<\/div>\r\n<div class=\"toggle-item-link12\">Pricing for text creation and SEO texts vary based on the number of words and the quality level selected. The specific prices will be displayed in the order form of our <a href=\"\/\/marketplace.clickworker.com\/\">self service marketplace<\/a>.<br\/>The pricing for surveys is based on the fee each participant (defined by yourself)  x 1.4  (Service-Fee) plus value added tax.<br\/>\r\nYou can find an overview of our prices on the site \"<a href=\"https:\/\/www.clickworker.com\/pricing\/\">Pricing<\/a>\". <\/div>\r\n\r\n<div id=\"link13\" class=\"faq_bar\">How can I obtain a receipt about payments I have made as well as invoices?<\/div>\r\n<div class=\"toggle-item-link13\">When you have topped up your account using PayPal or a credit card, the respective receipts can be accessed in your login area. Simply select the menu item \"Account\" -> \"My invoices\".<br>\r\nAn invoice is created as soon as an order is completed. The invoices are then also available for download and can be accessed under the menu item \"Account\" -> \"My invoices\" mentioned above. <\/div>\r\n\r\n<div id=\"link14\" class=\"faq_bar\">What Payment Methods can I use?<\/div>\r\n<div class=\"toggle-item-link14\">clickworker supports payment through PayPal, credit card and wire transfer.<\/div>\r\n-->","protected":false},"excerpt":{"rendered":"<p>Customer FAQ &#8211; Frequently Asked Questions Still have questions? Before contacting us you might want to look through the questions and answers in this section. Please click on the questions in order to read the answers. Placing orders How can I place orders? There are two ways to place orders for our services: By using [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"new_v7_default.php","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer FAQ - Frequently Asked Questions reg. our services<\/title>\n<meta name=\"description\" content=\"Customer FAQ - Here you\u2019ll find the most frequently asked questions and details about our services, solutions and processes.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.clickworker.com\/customer-faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer FAQ - Frequently Asked Questions reg. our services\" \/>\n<meta property=\"og:description\" content=\"Customer FAQ - 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